GOST R 1.1-2020, Standardization in the Russian Federation. Technical committees for standardization and project technical committees for standardization. Rules of organization and function, was the most popular standard in January 2021 according to information from the Department of information products distribution of "STANDARTINFORM".
GOST R 56020-2020, Lean production. Fundamentals and vocabulary, became in demand among consumers in January. GOST came into force in August of this year to replace the six-year old standard of the same name.
The philosophy of Lean production is based on the idea of business as a flow of value creation for the consumer. The most important role in this flow is the identification and reduction of losses with continuous improvement of all activities.
The main values of lean production, according to the document, are: safety, loss reduction, customer focus and time.
Such production makes it possible to produce products and provide services in the shortest possible time and at the lowest possible cost.
The standard is intended for the creation and development of production systems, quality management systems, as well as for the development of documents and staff training in the field of lean production.
Popular in the first month of the new year was GOST R 59024-2020, Water. General requirements for sampling, which first comes into force in August 2021.
Sampling covered by this document is carried out to determine the composition and properties of water, as well as for quality control and various studies.
If the water is flowing with a high head or its temperature exceeds plus 40 ºC, the standard recommends using stainless steel samplers.
For hot water samples, additional forced cooling to a temperature of minus 25 ºС is used.
Samples for microbiological analysis and determination of volatile organic substances are not subject to freezing.
GOST R ISO 10003-2020, Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations, will enter into force on March 1, 2021 to replace GOST R ISO 10003-2009, Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations.
The standard contains recommendations for the organization to plan effective and efficient settlement of disputes related to complaints on products.
The standard requires that the dispute resolution process be discoverable and usable.
The method offered to the participants and the possible types of compensation available to the complainant should be appropriate to the subject matter of the dispute.
Confidentiality must be maintained and personal information protected throughout the dispute resolution process, unless disclosure is required by law or with the consent of the individual concerned.